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Customer Problem Management Voice and Coverage Tier I in Orlando, FL at APEX Systems

Date Posted: 2/13/2019

Job Snapshot

Job Description

Job #:  937987

Technical Support

Apex Systems, the nation’s 2nd largest Information Technology staffing firm, is looking for a Technical Support who excels in their role, and are committed to delivering an exceptional experience for our client's internal and external end users and clients. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We are looking for people like this to join our friendly, engaged, professional team.


This is a year contract with likely extensions in Orlando, Fl.


Please send your resume to Michelle Pavese at


Only qualified candidates who meet the below requirements will be considered.


Title: Technical Support

Location: Orlando, FL

Duration: year contract with likely extensions  

Position Summary:

Technical Support Representative I is responsible for troubleshooting and resolving customer issues, including identifying user errors, unit issues, RF abnormalities and network related problems. Responsible for maintaining the troubleshooting process for customers (internal and external) reported issues.  Acts as a liaison between Engineering, Operations, Sales, Marketing, Customer Care, Corporate Engineering and our customers. Coordinates Technical Support Field Engineers customer visits and field testing activities.  Performs 1st line diagnostics on subscriber network trouble tickets.


Must Haves:

1-3 years of telecom tech support

Network troubleshooting

MS Office Suite

Customer Service experience



RF experience

Military background









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178