Customer Service Advocate in Durham, NC at APEX Systems

Date Posted: 10/20/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  1010304

Apex Systems is looking for candidates to fill multiple Customer Service roles that require medicare experience.

Job Description

Act as a solution-focused, service advisor for company customers, employer groups and providers, with the ability to successfully service more complex healthcare insurance needs. Demonstrates proficiency with added product, functional, and/or technical knowledge to better provide consistent, reliable and customized stakeholder service interactions in a highly efficient and effective manner. Strengthen the company brand by developing, managing and expanding customer relationships at service levels that meet and exceed customer expectations.

Hiring Requirements

  • Bachelor’s degree with 1 year experience in a customer service solutions oriented environment.
  • If no degree, high school graduate or GED and 4 years experience in a customer service solutions oriented environment.
  • regular hours and overflow, Enrollment rejections and reconciliations
  • Medicare knowledge
  • Insurance experience required
  • Doctor office or Hospital experience required
  • Successful completion of role progression training, functional and/or technical skills as dictated by the business area and demonstrated proficiency with added skill set. Role progression training may include: Member Billing, IPP Host, HSA, Correspondence,  Refund/Installments, Sales call support during


• Proficiency operating in a Windows and Microsoft Office environment required with emphasis in Word and Excel.

• Knowledge of databases (i.e. SharePoint, Business Objects, Access) is preferred.

• Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the phone.

• Superior verbal and written communication skills.

• Excellent discretion and judgment skills.

• Excellent probing and problem solving skills.

• Excellent time-management skills.

• Ability to work in a high-pressure environment and deal effectively with customers by providing caring responses and diffusing escalated situations.

• Commitment to superior quality customer service.

• Ability to adapt quickly to change.

• Presents a positive professional manner at all times with customers and team members
This role will support both member and provider with heavy interaction to discuss regulations and strict guidelines.

If interested please email your resume to Morgan, Katie and Healea at, and!
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.