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Customer Service Associate II in Kennesaw, GA at APEX Systems

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Kennesaw, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/13/2019

Job Description

Job #:  940681

Title: Customer Service Associate

Client: Amazon

Location: Kennesaw, GA

Pay Rate: $15/HR + Benefits

Type: 2 Month Contract with possibility to extend

Services to be performed

Moderate all customer reviews and respond to phone, online chat, and email inquiries

Meets or exceeds quality and productivity goals assigned by management

Demonstrates clear and polite written and oral communication

Maintains a positive and professional demeanor and portrays the company in a positive light

Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels

Follows company policies and processes in order to process customer requests appropriately

Demonstrates knowledge and use of departmental resources, policies and procedures.

Uses customer service tools in order to provide an accurate response and an exceptional customer experience

Escalates customer issues appropriately and correctly.

Demonstrates timely, accurate and professional customer service

Proactively communicates system and process issues, and customer feedback trends to management

Exceeds customer expectations by going above and beyond all other duties as assigned.

Required skills

1+ year of relevant customer service experience

Internet navigation and troubleshooting

Skills Proficiency in Microsoft Outlook and MS Office applications

Excellent communication skills (Written & Verbal)

Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours) 

High School Diploma, GED 

College degree preferred

1+ year of relevant phone or email customer service experience

Ability to multi-task with phone and computer skills

Experience working in a customer service or call center preferred

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Demonstrated ability to work as an effective team member

 

If interested, send resume to lfrost@apexsystems.com 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178