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Customer Service Associate in North Charleston, SC at APEX Systems

Date Posted: 3/15/2019

Job Snapshot

Job Description

Job #:  950861

****If you are interested, please send your resume to Lonnie at lfrost@apexsystems.com

 

Title: Customer Support Representative

Type: 6 month contract with possibility to extend or convert full time

Target Start Date 4/1/2019

Schedule: Monday-Friday 8 AM - 5 PM with staggered schedule, would need to be open to a 10 AM - 7 AM possible OT/ Weekend when needed

Work Location: North Charleston, South Carolina

Pay Rate: $15/HR + Apex Benefits

 

JOB DESCRIPTION

Our customers are at the core of Amazon’s principles. Amazon strives to be the world’s most customer-centric company, continuously asking how we can serve our customers better. Our customers also include our vendors and content providers, who help us, delight Amazon customer’s everyday with the products that they sell. Make on Demand (MOD) is one of only a handful of groups within Amazon that manufactures the products it sells. MOD acquires content, such as music and movies, and manufactures the physical product when the customer places the order, in a just-in-time on-demand model. If you want to work for a team who delights customers and solves problems, the Customer Support Representative (CSR) is the job for you!

Customer Support Representative (CSR) must build and maintain rapport with the customer by quickly earning trust and establishing themselves as a subject matter expert. The successful CSR is able to identify the customer’s problem, effectively communicate the resolution by email, and use judgment to escalate issues and report trends to stakeholders as needed.

The CSA will work as an internal liaison for all departments and must have a strong work ethic, a desire to succeed, and be a strong advocate for the customer.

•  Heavy email communication with customers

•  Meet or exceed the quality and productivity goals assigned by management

•  Demonstrate clear and polite written and oral communication

•  Maintain a positive and professional demeanor with customers at all times

•  Demonstrate an appropriate sense of urgency for email response times

•  Follow company policies and processes in order to process customer requests appropriately

•  Use customer service tools in order to provide an accurate response and an exceptional customer experience

•  Escalate customer issues appropriately and correctly

•  Proactively communicate system and process issues and customer feedback trends to management

•  Exceed customer expectations by going above and beyond

•  All other duties as assigned

 

REQUIRED SKILLS

•  Associate’s degree or at least one year of customer service or related experience

•  Ability to navigate multiple computer systems and platforms

•  Experience with Microsoft Office

•  Strong attendance record

•  Must be able to work nights, weekends and overtime as required

 

PREFERRED SKILLS

•  Experience troubleshooting problems

•  Experience working with customers via email and over the phone

•  Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

•  Demonstrated ability to work as an effective team member

•  Fluency in German, French or Portuguese is a bonus, but not a requirement

 

****If you are interested, please send your resume to Lonnie at lfrost@apexsystems.com

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178