Customer Service Helpdesk Analyst in Spring, TX at APEX Systems

Date Posted: 12/8/2019

Job Snapshot

Job Description

Job #:  1025152

Job Description: Office safety must be a primary focus
10+ years in Help Desk role
Must have strong customer service skills with a desire to help people
Must accept and own all customer concerns (we are the customers advocate)
Willingness to take all types of calls, technical and non-technical
Able to work independently with limited supervision
Ability to work together with small and large teams
Professional telephone skills training for service desk
Strong IT technical skills (Desktop/Laptop/Applications trouble shooting skill)
Excellent analytical and problem solving skills
Make full use of all information / problem solving resources
Adhere strictly to schedule for report times, lunches and breaks
Identify opportunities for improvements to service offerings
Report potential problems which can affect business
Insure compliance with all company policies and procedures

Hours will be an 8 hour shift with 1 hour lunch:
Daytime between 7am-6pm or Evening 12pm-10pm Monday thru Friday
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.