Customer Service Rep in Tempe, AZ at APEX Systems

Date Posted: 10/18/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Tempe, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/18/2019

Job Description

Job #:  1009565


Apex Systems is looking for a Patient Care Coordinator in Tempe, AZ! 
If you are interested please send an updated resume to Kiefer Brown at kgbrown@apexsystems.com.
Location: Tempe, AZ 85284
Training Hours: 8:00 am - 4:30 pm for training period of 3 - 4 weeks
Production Shift Hours: Must be flexible to work any 8 hour shift between the hours of 8:00 am – 8:00 pm Monday – Friday
Pay Rate: $14.00/hr
Job Summary:
Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints. 
Job Responsibilities (listed in order of importance and/or time spent) 
  • Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact. 
  • Provides timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards. 
  • Provides pricing, availability, and schedules information within established guidelines. 
  • Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries. 
  • Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition. 
  • Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism. 
  • Ensures that good patients’ relations are maintained and patients’ claims and complaints are resolved fairly and effectively. 
  • Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care. 
  • Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling. 
  • Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. 
  • Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations. 
  • Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system. 

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.