Customer Service Representative in Dublin, OH at APEX Systems

Date Posted: 11/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dublin, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  911882

 I currently have a Customer Service Representative opportunity available with one of our FAST GROWING clients in Dublin, OH. If interested, please attach your resume and feel free to reach out via phone call or email to discuss this opportunity in depth. I look forward to hearing back from you!

Additional Info from HM: 
- This position is a possible temp-to-hire position. 
- Pay Rate is $13.50/hr, once perm pay rate goes up to $14.50/hr 
- Work Location is on Blazer Memorial Parkway, Dublin OH 
- Manager will be conducting face to face interviews 
- Exact same positions as being hired in Fairfield, JP35032 

DESCRIPTION: Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve outbound patient telephone outreach. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures. 
QUALIFICATIONS: • High School diploma or equivalent • Strong data entry and 10-key skills • Basic math skills required • P.C. literate • Strong attention to detail • Good organizational ability • Ability to work in fast-paced, production environment • Willingness to work a flexible schedule based on business needs • Exceptional oral communication and customer service skills. • Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan. 
ADDITIONAL NOTES: We measure performance by looking at several factors such as attendance, accuracy, and rate of productivity for our data entry technicians. Your individual performance scores will be available to you for review on a weekly basis, and our supervisors are available for additional coaching and instruction on work procedures. 









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178