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Customer Service Representative in Strongsville, OH at APEX Systems

Date Posted: 5/17/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/17/2019

Job Description

Job #:  969729

Apex Systems is looking for a Customer Service Representative in the Strongsville, OH area!  For immediate consideration, please send a copy of your most updated resume to Jalen at jrandolph@apexsystems.com.
  • Customer Service - Provide support to internal and external customers including assistance in registering, accessing and navigating through our on-line ordering web site.
  •  Additionally, the quality and integrity of customer information within the systems.
  • Log incoming/outgoing customer calls within the internal Customer Relationship Management Database (CTS).
  • Order Entry – Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner.
  • Support advertising inventory management.
  • Timely customer follow-up in resolving order discrepancies, and ensuring all special customer requirements are met to the satisfaction of the customer. Handles OTC conversion orders.
  • Credit & Return Processing - Process eCredit, returns, shorts/overs, fleet & OEM & field credits. The entire return process, from data entry, work with warehouse to scheduling customer returns.
  • Return for stop sales, annual returns, order entry errors, store closings or stock adjustments.
  • Sourcing of Products - Works with distribution to coordinate shipment of material to customers.
  • Projects & Continuous Learning - Stay up-to-date on procedures, tools, and system upgrades as assigned by supervisor, assists on projects that support customer service, i.e. procedures, studies.
  • Support & Training – Share expertise and provide mentorship to persons new to knowledge areas.
  • Attend training as assigned by Supervisor.

 
Requirements:

• Minimum 3 years of Customer Service experience either in a call center or face to face retail environment.

• Must be able to respond to the needs of our distributors and customer in a timely manner.

• Data entry and computer skills as necessary, i.e. Microsoft Office.

• Strong organizational, written, verbal communication skills.

• Ability to problem solve independently and knows when to escalate a problem to upper management.

• No current attendance or performance issues.

• Must be a team player and responsive to internal and external customer requests

• Flexibility to work department hours of operation. (8:00 am to 8:00 pm)

• High School Degree or Equivalent
Desired:

•Knowledge of Automotive Refinish industry

•Systems experience - SDI, NAROE, CTS and Oracle
 

 
 
 
 
 
 
 
 
 
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.