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Customer Service Representative in Hamilton, OH at APEX Systems

Date Posted: 2/21/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Hamilton, OH
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/21/2018

Job Description

Job #:  805593

Apex Systems, one of the nation's largest staffing firms, is seeking Customer Care Representatives to support one of our top financial clients in Hamilton, OH! These are direct-hire, permanent opportunities with competitive pay and benefits from Day One! Our client is looking for motivated, customer-service oriented individuals. No previous call center experience is required. 

Interviews are happening weekly! Please see the details below. If interested, please send your resume and best method of contact to Jessica at jgwaltney@apexsystems.com.

Start Date: 02/26/2017 OR 03/26/2017

Available Shifts: 11:00am - 8:00pm OR 3:00pm - 12:00am

Customer Care Overview: 

A Customer Care Representative is the company’s primary interface with existing and potential customers.  The role includes receiving inbound calls and solving and/or educating customers on specific account information, concern and inquiries to make it as easy and as desirable as possible to do business with.

  • Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently.
  • Listen actively and establish rapport
  • Quickly understand and analyse customer needs
  • Use computer software application to properly service customers’ accounts
  • Adhere to compliance regulations and security policies
  • Consistently meet performance standards set by department
  • Receives significant guidance from policy and procedure. 
  • Can exercise some judgment in carrying out routine assignments with guidelines. 
  • Receives specific instructions on unusual situations or matters that depart from established procedures

 Required Qualifications will include:

  • High School Diploma or equivalent

Preferred Qualifications:

  • Banking or credit card experiences a strong plus
  • Strong PC and internet skills
  • Very good organization and work prioritization skills
  • Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive, professional attitude
  • Pays strict attention to detail, understands importance of accuracy and responsiveness
  • Experience in customer service

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.