Customer Service Representative in Morgantown, WV at APEX Systems

Date Posted: 6/29/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Job Type:
  • Experience:
    Up to 3 year(s)
  • Date Posted:
    6/29/2019

Job Description

Job #:  973658
Apex Systems is seeking a Customer Service Representative who is hardworking, dependable, and has some administrative experience. This is an excellent entry level opportunity to get your career started! If interested, please email updates resumes to jdowning@apexsystems.com
Requirements:
  • High School Graduate; some college preferred
  • Customer service experience, preferred
  • 2-3 years of relevant experience
  • Proficient in multitasking and ability to prioritize tasks
  • Proficiency with personal computers including Microsoft Office
  • Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
  • Ability to work a flexible schedule that could include 24/7 on call coverage shifts

Specific Job Duties:
  • Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program, as applicable. 
  • Provide consistent customer service support to all stakeholders for the assigned program/s.
  • Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
  • Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
  • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
  • Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.
  • Apply corrections and/or updates in the secured program application/s and appropriate documents that have been identified through data verification or follow-up calls.
  • Escalate potential concerns or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
  • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
  • When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
  • Ensure all assigned project tasks are completed.
  • Provide new and/or updated training materials as needed

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.