Customer Success Representative in St. Louis, MO at APEX Systems

Date Posted: 7/18/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    St. Louis, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/18/2018

Job Description

Job #:  850763

To Apply: Please send resume to dmcdermott@apexsystems.com if interested with best contact phone number. 

Job Title: Customer Success Representative

Pay: $15.00 per hour

Shift: Wednesday through Sunday 8 am to 5 pm

Location: St. Louis, MO

Duties

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Square merchants and customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

 

You will:

  • Effectively solve customer inquiries via phone, email, and Twitter using a CRM tool
  • Hold a high bar for Support when owning customer interactions
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates

 

This is a full-time (40/hr week) position

 

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

 

Skills

  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • Experience in direct customer or client-facing roles
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • The ability to quickly adapt to new situations and think on your feet
  • Excellent time-management skills
  • A desire to help people and improve the customer experience
  • A passion for Square and customers engaging with Square products

 

Education

A degree from a 4-year university preferred

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.