Customer Support Technician 1 - United States in Hopkinton, MA at APEX Systems

Date Posted: 5/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Hopkinton, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  841331

Looking for a Customer Service Representative for one of our largest data storage and cloud computing clients!

If you are interested, please submit your most updated resume.

Job Title: Customer Service Representative
Location: Hopkinton, MA 
Job duration: long term, open-ended contract with possible conversion if successful
Hours: 40 hours per week, 9:30pm-7:30am a 4x10 shift Wed-Sat or Sun-Wed. OR 2:00pm-10:00pm 5x8 shift with a weekend day. Tue-Sat or Sun-Thur

  • Must be flexible
  • Overtime as needed
  • Schedules can change but not without notice.

Job Summary:
Provide front end non-technical support for internal and external customers. Follows call handling procedures to ensure excellence in customer service.
Principal responsibilities include:

  • Create, research and update service requests.
  • Route service requests to appropriate product support teams.
  • Interface with Global support teams and Field personnel.
  • Inspect and influence global process alignment for incident management.
  • Implement escalation procedures as required.
  • Ability to work in a dynamic and changing environment.
  • Performs other duties as required.

Hiring Requirements:

  • Must be able to pass criminal background check investigation (no exceptions)
  • Must be able to pass a drug test (no exceptions)

Interview/Screening process:

  • Conversation with an Apex recruiter followed by a 1 minute typing test
  • A 2 question customer service worksheet
  • If resume is selected by the hiring manager, you will be asked to come in for an in-person interview

Additional perks include: CompTIA certification discounts, a business casual work environment, career development workshops through Apex Systems, technical training webinars, contractor health benefits (at a group discounted rate), matching 401K, and more!
(Note: PTO/Vacation pay is NOT included while on contract)


EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.