Data Center Technician I in Santa Clara, CA at APEX Systems

Date Posted: 4/15/2018

Job Snapshot

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Job Description

Job #:  831111

Data Center Technician


As a Data Center Technician, you will be a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You will create and maintain documentation on technologies you support and are able to effectively pass down knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. This Entry Level position requires candidates to be a self-starter, highly motivated individual who can adhere to strict processes and be able to perform repetitive tasks with no deviation and demonstrate continuously consistent results. Team Members will be working in a team environment not only with other members of the team but also from other teams and must be able to communicate and promote cross-team functionality.


Job Responsibilities

  • This position involves in-depth hardware and network diagnostics followed by physical repair
  • Moving/lifting packages usually no greater than 75 lbs.
  • Unpacking/repacking fragile electronics
  • Hard drive installation and removal, and destruction
  • Basic Networking removal/installation and clearing of configurations
  • Physical layer and Application layer
  • Updating progress through a web ticketing system
  • Reporting of processes and regular status updates
  • Documenting procedures
  • Escalating to senior technicians and management as needed/required
  • Familiarity with basic PC components/hardware: Ram/CPU/Motherboard/Input-Output devices USB/Esata
  • Experience with a ticketing system is a plus but not required
  • Work well with others and communicate/promote cross team functionality
  • Possess excellent communication skills
  • Perform duties constantly and without deviations unless otherwise instructed
  • Relocation of large enterprise equipment may be required, candidates must be able to document and track equipment during relocation efforts.


Required Skills

  • A highly motivated, dependable individual
  • Have strong attention to detail, maintain high quality standards
  • Self-starter
  • Learn quickly
  • Highly motivated
  • Able to work with minimal supervision
  • Basic Understanding of computer hardware and components.


Preferred Skills

  • Education: Associate's degree in IT-related field plus two years of progressively responsible experience preferred
  • Candidates possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles
  • Travel between sites/locations during the workday may/will occur