Data Team Lead in Durham, NC at APEX Systems

Date Posted: 9/29/2018

Job Snapshot

Job Description

Job #:  890987

  • The Data Team Lead will work collaboratively with internal leadership and client leadership to support and enhance the delivery of program services. 
  • The Data Team Lead is responsible for leading a team of professionals with an emphasis on leveraging data as a strategic asset, exceeding expectations for internal and external clients and enhancing our ability to leverage information to improve our patient, provider and client experience. 
  • The candidate must exhibit strong influencing skills that effectively motivate and inspire employees to provide outstanding customer service. They should have a terrific performance track record and possess a strong attention to detail and excellent communication, presentation and organizational skills.

Essential Duties and Responsibilities
Team Leadership
• Create and nurture a culture of making a positive impact on each other
• Instill a culture of personal and professional engagement among all members of the team
• Take a positive, equitable approach to developing employees through training, coaching and mentoring
• Encourage and promote a collaborative environment
• Track and measure team productivity and quality results to assess team performance and development of staffing forecasts
• Compliance with policies, practices, and approved processes
Training, Quality and Compliance
• Responsible for overseeing the training and development activities for the team to meet the contracted and benchmarked metrics
• Partners with department head to implement and manage the documentation, monitoring and evaluation of performance measures for team members, including contract compliance, critical success measures, end of month reports and scheduling
• Continually refining processes to improve team effectiveness and efficiency
• Develops program enhancements and workflows to execute changes as needed
• Directs the management and monitoring of all processes 
• Ensures all deliverables are accurate and completed in a timely manner with objective of meeting or exceeding client expectations (internally and externally)
• Responsible for development and institutionalization of Standard Operating Procedures (SOPs) including communication and training 
• Ensures compliance to Standard Operating Procedures 
Technical Skills and Expertise
• Stays abreast of industry trends and best practices
• Identifies and collaborates with internal and external resources and experts
• Responsible for the testing, validating and repairing phases of report creation. 
• Work collaboratively with the Project Manager to provide updates on project status, key milestones and support the identification of project risks and development of mitigation strategies. 
Account Management
• Responds to customer inquiries, requests and issues when situations get escalated to a higher level
• Partners with the Operations and Program Management team to ensure achievement of client satisfaction and contracted obligations
• Support Business Development activities and client relationships
• Bachelor's degree in computer science, business analytics or equivalent experience related to healthcare operations
• Outstanding people skills, ability to influence without authority, and ability to collaborate cross-functionally with multiple internal and external audiences
• 3-5 years of previous experience in healthcare; operations experience preferred
• Math and statistics knowledge background
• Demonstrated organizational, analytic, prioritization, critical thinking and time-management skills
• Proficiency in Microsoft Office Suite, SQL and T-SQL 
• Strong financial, project management and communication skills with proven ability to present complex solutions in a clear and actionable manner
• Demonstrated expertise in motivating others to establish and successfully achieve goals
• Ensure compliance of standards in developing programs
• Strong customer and client service orientation
• Highly motivated and committed to excellence with a positive attitude 
• Ability to be flexible in a dynamic and changing environment 
• Ability to communicate business changes rapidly and effectively 
• Ability to foster and work in a team environment 
• Entrepreneurial approach to bring new ideas to our services









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178