Desktop Analyst in Hatfield, PA at APEX Systems

Date Posted: 11/6/2018

Job Snapshot

Job Description

Job #:  909692

Apex Systems is currently supporting a Help Desk support opportunity with Pharmerica in Hatfield PA. This candidate will ideally have at least 3 years of desk-side, technical support experience, identifying technical issues an communicating solutions to employees. This individual will sit onsite in Hatfield 5 days a week and be responsible for the technical needs of Pharmerica's internal employees as well as other offices if needed (Ex: Columbia, MD office).Ideally this person will have excellent problem-solving, customer service, and communication skills. 


This role is long-term contract to hire, so we are looking for someone who is looking for long-term stability and willing to commit to a well-developed, growing, organization. If you or anyone you know is interested in learning about the role, please send your most recent resume to Mora Fetterolf at


Configures, installs, monitors and maintains IT users desktop software, hardware and peripheral equipment; supports mobile workforce. Provides Tier 2 support and consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.

  This will need to be a desktop resource that can work autonomously, with little direction. The resource needs to feel comfortable working with C level executives and the companies some 350 internal employees. Needs to be able to be an analytical problems solver, with analytical skills for enterprise-level issues. Looking for great go-getting personality.

¨ Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment.

¨ Image desktops and laptops, install software, hardware, and flash ROM devices and user configurations.

¨ Hardware replacement, rebuild and evaluation for functionality.

¨ Trouble shooting network issues with the environment using networking fundamentals, concepts, practices and procedures.

¨ Install and configure BOS controllers, IBM printers, Twinex and IP terminals, Symbol barcode scanners ensuring full functionality and connectivity to IBM AS400 systems.

¨ Identifies, researches, and resolves technical problems for IBM AS400 peripheral equipment (controllers, terminals, printers, barcode scanners, etc) by reviewing job logs, manuals or via the Internet.

¨ Document and track to resolution all customer support request/issues within Unicenter ticketing system.

¨ Effectively communicates complex information to a variety of technical and non-technical customers and to our engineering team.

¨ Disassemble, move and reassemble computer equipment and peripherals for relocation requests by PharMerica associates.

¨ Inspect and document the condition of returned computer equipment for possible reuse or disposal.

¨ Complete business continuity archival process; maintain documentation and shipments to Iron Mountain.

¨ Work with Field Services team and Manager to develop and document accurate operating procedures.

¨ Maintain DOD processes with hard drive wipe and storage.

¨ Works on one or more projects concurrently as project team member.


Position Qualifications

¨ Education/Learning Experience

ü Required: Associates Degree, Technical certification (A+, MCP and MCDST) and/or equivalent work experience.

ü Desired: Bachelors degree in Computer related field


¨ Work Experience

ü Required: Minimum 2 - 5 years of experience in a technical support role within an information technology department.

ü Desired: IT customer care background, Hands on PC support experience.


¨ Skills/Knowledge

ü Required: Extensive knowledge of desktop and laptop hardware. Familiarity with networking fundamentals, concepts, practices and procedures. Working knowledge of Windows XP and Windows 7 operating systems. Working knowledge of MS office applications; Word, Excel, PowerPoint, Access and Outlook. Configuration knowledge of peripheral equipment such as printers, scanners and modems. Trouble shooting, diagnose and analytical skills,

ü Desired: Altiris experience, Group Policy Objects experience, Scripting experience, Image build experience, Technical documentation creation.


¨ Licenses/Certifications

Required: Drivers license; A+ Certification

Desired: MCDST, MCSE certification, CCNA Certification

¨ Behavior Competencies

ü Required: Communication, Teamwork, Customer Service, Dependability,  









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178