Desktop Analyst in Waukegan, IL at APEX Systems

Date Posted: 6/14/2018

Job Snapshot

Job Description

Job #:  843089

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Desktop Support Analyst

Waukegan, IL

3+ Month Contract


Job Requirements

Win7, Win10 OS experience. Experience with imaging and configuring laptop computers. Experience troubleshooting HP and Lenovo hardware. Basic use of call tracking system.

Fully owns the evaluation of hardware and software requests that support current and future IT requirements. Responsible for evaluating client requests, prioritizing and coordinating case workflow and managing client escalations.

Job Family/Major Accountabilities:

• Requires working knowledge of infrastructure technology.

• Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment.

• Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies.

• Requires troubleshooting capabilities of the operating systems, and OS modifications.

• May install and configures non-standard and legacy applications.

• May assist with the resolution of advanced issues.


Two year degree in Computer Science or equivalent experience. Typically would work on or coordinate projects of moderate size and organizational span. Projects would typically have low to moderate budget impact.

Physical/Mental Requirements:

• Excellent communication and interpersonal skills. Able to motivate and direct team members to build productive, cooperative work teams.

• Work well both independently and as a member of a high performance team.

• Proactive, innovative, and creative in meeting customer and enterprise needs.

• Proficient PC skills; including working knowledge.

• Thorough knowledge of business unit’s functions and applications.

• Strong analytical, problem solving, organizational, and planning skills.

• Understanding of project management theory and team dynamics.

• Proven ability to effectively collaborate with others, initiate action, and adapt to change

Knowledge/Skills Requirements:

• Excellent verbal and written communication skills

• Excellent interpersonal skills

• Experience supporting multi-platform environments including the following: Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft

• Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris.

• Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol

• Individual may participate in a rotating primary support role. This includes after hour and weekend support as required

• Periodic travel to support business initiatives is required.

• Ability to work effectively in a team environment.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.