Desktop Engineer in Tampa, FL at APEX Systems

Date Posted: 9/9/2019

Job Snapshot

Job Description

Job #:  1006275


Desktop Engineer Opportunity in Tampa, FL (33619)
Apex Systems is looking for a Desktop Engineer in Tampa, FL (33619) for a contract to hire opportunity. 
The job description is provided below.  If interested, please email your up to date resume to Kelsey Laughlin, Professional Recruiter, via KLaughlin@apexsystemsinc.com
Job Description:
This analyst will review, test, deploy security and application patches in the environment, and provide Tier 2 IT support for all aspects of end-user computing and desktop-based LAN systems. 
Essential Functions:
  • Review, test, document, implement, and track software and operating system updates and security patches though out the enterprise (5000 PCs).
  • Provide technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid- to large Windows Enterprise environment.
  • Must be able to analyze data from multiple collection points to identify computers and systems that are out of compliance.
  • Must have intermediate to excellent Excel, Access, and/or Power Bi knowledge for data analysis.
  • Must be familiar with one or more Windows native scripting languages (PowerShell, DOS/Batch, VBScript , AutoIT or others).
  • Act as subject matter expert to peers, management, and vendors on one or more areas of responsibility
  • Excellent communication skills required to document findings and results, generate reports, attend meetings and represent the team.
  • Ability to analyze and present concepts, plans, causes and effects of issues and interact with  management up to C-level.
  • Level headed individual that can overcome the challenges of working to maintain a secure environment.
  • Project planning and management skills are required to design, implement and manage multiple concurrent projects involving peers and other teams.
  • Each essential function is desired.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Secondary Functions:
  • Image desktops, laptops, terminals, install software, encryption and configure user profiles.
  • Hardware replacement, rebuild and evaluate/document the condition of returned equipment for possible reuse or disposal.
  • Trouble shooting network issues within the environment using networking fundamentals, concepts, practices and procedures.
  • Effectively communicate complex information to a variety of technical and non-technical customers and to engineering team.
  • Work with Client Technology Team and Management to develop and document accurate operating procedures.
  • Work on one or more projects concurrently as project team member or project lead.
  • Perform other tasks as assigned.
  • Conduct all job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
  • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. 

Position Qualifications:
Education/Learning Experience
  • Required:  Associates degree or equivalent work experience in technology field
  • Desired:  Bachelor’s degree in computer-related field

Work Experience
  • Required:  Minimum 5 years of experience in a technical support role within an information technology department
  • Desired:  Patch management, IT customer care background, hands-on end user support experience

Skills/Knowledge
  • Required:  Extensive knowledge of desktop and laptop hardware; familiarity with networking fundamentals, concepts, practices and procedures; working knowledge of Windows 7 and Windows 10 operating system; intermediate/expert knowledge of Excel, Access, Power Bi or other data Management tools; troubleshooting, diagnostic and analytical skills
  • Desired:  Technical document creation experience, data compilation and analysis experience

Licenses/Certifications
  • Required:  Driver’s license; A+ Certification and/or Security+
  • Desired:  MCDST, MCSE certification, CCNA Certification

 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.