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Desktop Support Engineer in Washington, DC at APEX Systems

Date Posted: 5/15/2019

Job Snapshot

Job Description

Job #:  950929
Role: Desktop Support Engineer
Supporting: Air Force National Capital Region 
Assisting: High Ranking Air Force Officials (Executive Role)
Location: Pentagon or Andrews Air Force Base, MD
Length: 4 year contract
Clearance: Secret 
Certification: Must have a Security + 
  • Stability and longevity
  • Foot in the door opportunity to expand skill set 
  • Flexible work schedule

Apex Systems is seeking interested and qualified candidates for the following opening. If interested and qualified, please send and updated resume to Stephanie Scherder at and best times to discuss.
Required skills
  • 8570 certification: Security +
  • Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment.
  • Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7)
  • Experience with Microsoft Office 2003/2007/2010
  • Experience with Microsoft Office Communicator
  • Installation of Network Printers
  • Experience with remote assistance tools; Dameware and/or Bomgar
  • Experience with remote connection tools and protocols
  • Experience working with Remedy System
  • Familiarity with PC communication protocols across WANs
  • Demonstrated effective communication skills, both written & verbal
    Detail oriented with the ability to work in fast-paced, team-oriented environment, illustrated by previous related professional level experience
  • Demonstrated experience with Common Access Cards and CAC Readers/PKI certificate troubleshooting
  • Demonstrated experience with remote support operations
  • Demonstrated experience with end user application support
  • Demonstrated experience with Blackberries
  • Demonstrated problem solving skills
    Proven excellent technical and analytical skills
    Demonstrated excellent organizational skills
    Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner

Desired skills
  • Polished professional with excellent Written and Verbal communications skills
  • Individual must be mature and responsible to work independently
  • Previous helpdesk/service desk experience
    Experience with DoD computer systems and tools
  • Demonstrated skill in preparation of procedural documentation
    Must have excellent communications skills and be able to communicate technical information effectively to end users in non-technical manner.
  • CAC readers for MFD’s setup/install
  • Familiarization with SCCM
  • Familiarization with troubleshooting CAC related issues
  • Knowledge of Air Force Protocol
  • Ability to tactfully discuss difficult and sensitive topics, effectively relay technical information, and develop strong relations with employees and officials at all levels, both within and outside of IT career field.

EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.