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Desktop Support Technician III US in Waltham, MA at APEX Systems

Date Posted: 12/5/2018

Job Snapshot

Job Description

Job #:  912598

Job Title: Desktop Support Technician III

Location: Waltham, MA

Duration: 3 month contract to hire

Description:

 

We are committed to enhancing the end users experience in all facets of the word. Our vision is to empower people to achieve the highest levels of performance by making technology work for them - anywhere, anytime, on any device. In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen.
  • Be helpful and understanding - provide the support you would want!
  • Customize the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual.
  • Determine the most cost effective repair to minimize customer downtime.
  • Be proactive! Prepare reports for analysis of product failure trends and service issues. In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Requirements:

  • Experienced 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
  • A+ Certification - or able to obtain within first 6 weeks of employment.
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Personable relatable and responsible when interacting with ALL customers
  • Consultative approach to solving issues  
  • Able to transform technical IT solutions lingo into terms everyone understands. o Impeccable follow-through to customer satisfaction.
  • Will attempt to connect to anyone you meet, no matter how difficult.
  • Insatiable desire for knowledge, independence, and success-strive for more than the status quo.
  • Not intimidated by problems you've never seen before-confidence is key!
  • Hungry to work hard and hungry to grow your career!

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178