Desktop Support Technician in Cherry Hill, NJ at APEX Systems

Date Posted: 9/30/2018

Job Snapshot

Job Description

Job #:  882470

Are you interested in a long term contract Desktop Support Role for an excellent company in Cherry Hill, NJ? Please send us your resume if you'd like to hear more!

Role Overview

The Technology Support department provides IT services for internal coworkers as it relates to:

 

• PC Desktops and laptops

• Mobile devices including smartphones and tablets

• Printers/Copiers/MFPs

• Projectors

• Video Conferencing

 

Technology Support Technicians provide hands-on floor support for incidents and service requests that are escalated from the IT Service Desk at each of the CDW locations.

 

Key Areas of Responsibility

 

  • Provide second and third level desktop support for desktop hardware and software.
  • Complete and close incidents and services requests in a timely manner.
  • Update incidents and service requests within agreed response times.
  • Keep coworkers informed of the status of their tickets.
  • Ensure follow-up is performed.
  • Meet all productivity and quality goals as measured by the department.
  • Participate in deployments and hardware refreshes.
  • Follow all asset management guidelines and procedures.
  • Provide back-up support for the IT Service Desk
  • Create and submit knowledgebase documentation.

 

Qualifications

  • High School Diploma or equivalent
  • 2-3 years work experience in the following:
  • Providing in-person, walk-up or remote support.
  • Experience deploying and supporting Windows 10
  • Installing/uninstalling PC hardware/software.
  • Performing mass workstation deployments and migrations.
  •  
  • Bachelor’s Degree
  • 1 year of hands on experience

 

Preferred Qualifications

  • A+
  • Net+
  • Certified Desktop Support Analyst (HDI)
  • MCP (Windows 7)
  • ITIL v3 Foundations

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178