Desktop Support in San Francisco, CA at APEX Systems

Date Posted: 6/14/2018

Job Snapshot

Job Description

Job #:  858238

POSITION SUMMARY:

  1. Desktop Provisioning Support role.
  2. Responsible for receiving, stocking, preparing, conducting inventory and handling of all computer assets, supplies and peripherals for our client based out of San Francisco, CA.
  3. Must have customer service skills as the position does require interaction with the end users and partners within the client organization.  
  4. Our IT Labs are local in San Francisco and within walking distance where furthest location is 15 minutes.
  5. No vehicle is required but frequent rotations to provide support at alternate lab locations is required.
  6. This is a fulltime position and expected work shift is from 8am - 5pm.

LEVEL OVERVIEW:

  •          Works closely with Provisioning Lead for daily direction
  •          Manages requests assigned thru client ticketing system and assist end users who walk up to the lab window for support.
  •          Responsible for receiving equipment from Logistics.
  •          Adheres to all client and internal company policies surrounding the protection of all equipment.
  •          Inventory Audits and Case completion within SLA set by the client
  •          Maintain min/max level of stock of inventory
  •          Skills and Competencies: Knowledge of Receiving, report processing, and shipping regulations.
  •          Major Job Duties and Responsibilities: Resolving all grief issues.
  •          Determining necessary action needed to successfully correct the problem.
  •          Making numerous contacts by phone, fax or email, to all parties involved in order to enter shipments and final receipts.
  •          Following up on orders not received per customer request.
  •          Communicating with Provisioning Lead and customer regarding status of cases.
  •            In addition, Perform Data Transfers, Remote User Support, Disk Wipe, Support EOL, Terminations, Desk Phones and other work assigned.
  •           Special Projects including multiple asset refresh