DESKTOP SUPPORT in San Diego, CA at APEX Systems

Date Posted: 4/14/2018

Job Snapshot

Job Description

Job #:  819278

Description:  

Summary

Provides quality first-level support to IT customers to resolve incidents with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers. 

Job Task


• Provides first level assistance for defined problems and escalates tickets as necessary.


• Tracks calls and documents problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.


• Provide PC hardware and software support to end-user


• Install PC and related peripheral equipment for end-user


• Maintain statistical reports and documentation, including problem/trouble and departmental statistical and effectiveness reporting


• Set up user accounts, process move, transfer and user change forms


• Help maintain inventory control for IT assets


• Set up for meetings, and other AV special requests


• Researches, resolves, and responds to questions that require more detailed investigation received via telephone calls, web, voicemail, email, or callbacks in a timely manner, in accordance with current standards and procedures.


• Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.


• Assists in maintaining and improving AMN’s Service Desk and processes, by reading, opening, and/or documenting information into tracking tickets and/or Knowledge Base articles, and escalating to proper person or department.


• Performs basic end-user training via phone, WebEx, or in person on software or hardware as needed.


• Assists in the development, updating and maintenance of our Knowledge Base.

Education


• High School Diploma or equivalent


• Degree in computer science or related field


• A+, MCP, or Network + certification

Experience


• 1-3 years in computer operations/help desk environment


•         Migration experience a plus

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.