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Desktop Support in Erie, PA at APEX Systems

Date Posted: 6/14/2019

Job Snapshot

Job Description

Job #:  980140
Job Responsibilities:  Desktop Tech I
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Maintains data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. May involve use of problem management databases and help desk system. 

Job Duties: Desktop Tech I

• Work as tier 2 PC support. Work for tickets escalated from tier 1 

• Maintain accurate data on Customer PC inventory, Replacements and repairs 

• Triage all problems to determine cause and resolution. 

• Diagnose and repair PC level hardware issues. Order required parts from OEM 

• Provide services in a timely manner to meet customer Service Level Agreement 

Position Requirements: Desktop Tech I

• Candidates must be A+ Certified to be considered. 

• Experience with Dell, Lenovo, and HP PCs. 

• Experience working in enterprise environment. 

• Candidates should have 3-5 years’ experience supporting PC Hardware and software. 

• Work well independently – minimal supervision 

• Ability to handle multiple projects 

• Experience with Apple products is a plus

•CompuCom supports Employment Equity and Diversity

Additional comments:  Desktop Tech I
MOST IMPORTANT SKILLSET (in order of importance)
1) Customer service skills
2) A+ Certification 
3) Work well independently
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.