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Desktop Support in Philadelphia, PA at APEX Systems

Date Posted: 2/13/2019

Job Snapshot

Job Description

Job #:  940833

We are currently seeking individuals on the job market that have an active CompTIA Security+, A+, or Network+ certification to work in a contract role at the Navy Yard in Philadelphia, PA. After reading the job description below if you are qualified and interested in learning more about this role please send your most updated Word Resume to Lily Nolan,

Contract Details:

  • Rate: $30.12/hr
  • Location: Philadelphia, PA
  • Duration: 6 Month contract, likely to be extended

Roles & Responsibilities:

  • Provide desktop and laptop support for Windows systems.
  • Provide technical support and training to personal computer and network users.
  • Assist users in solving IT problems using available hardware and software tools.
  • Support, install, and maintain personal computers, local area networks, operating systems, software, and related IT peripherals.
  • Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment.
  • Evaluate system configuration and software to ensure effective use of hardware resources.
  • Engage with users to determine their potential future business requirements and create ways to streamline making these requirements a reality.
  • Provide positive customer experiences when working with users.

Technical Skills:

  • Windows 7, Windows 10 & Microsoft Office.
  • Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment.
  • Experience troubleshooting, configuring, and administrating Microsoft Exchange for Desktops and Laptops.
  • New system deployment (including setup, imaging, software installation, and data migration).
  • Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Windows 7 & 10).
  • McAfee, SCCM, and encryption troubleshooting.
  • Local and networked printer configurations.
  • PKI certificate support.
  • Software installations.
  • Backup support for customer service representatives at the customer service window to include password resets, secure token password resets, and device distribution.
  • Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract.

Required Education/Certifications:

  • Requires one of the following: A+ Certification (Active) or Security+ Certification (Active) or Network+ Certification (Active).
  • Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience).
  • Working knowledge of basic hardware and software products and diagnostic/problem solving skills.
  • 6 months+ work experience in computer systems or IT support.









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178