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Desktop Technician in New York, NY at APEX Systems

Date Posted: 6/13/2019

Job Snapshot

Job Description

Job #:  969533

Desktop Technician
A University Medical/Healthcare Division is in need of a Desktop Technician to assist their Customer Support team. The ideal candidate will have 5 years of experience and technical proficiency with both Windows (50%) and Mac (50%). The role requires excellent communication and this individual needs to be able to calm frustrated users in a research/scientific environment. The Customer Support team is a collaborative environment where accountability and responsiveness is key.
Location: New York, NY
Job Responsibilities:
  • Work heavily in the system and answer tickets that come through
  • Work on ticket request sent daily or pass to appropriate department
  • Work in both IOS and MAC environment; fully understand how to use both systems
  • Customer support

  • 5-8 years’ experience in a Technical Support role
  • Ticketing Systems (HEAT, ServiceNow, Remedy, Zendesk)
  • Bachelor's Degree
  • Mobile device knowledge
  • Apple certification is a plus
  • Comfortable in medical and scientific environment
  • No science or health background needed

For immediate consideration, please apply and then send resume to with “Desktop Support- NY” in the subject line and call 732-636-1497
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.