End User Support Technician in Shelton, CT at APEX Systems

Date Posted: 8/16/2019

Job Snapshot

  • Employee Type:
  • Location:
    Shelton, CT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  989611
End User Support Technician
Position Summary
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and re-mediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy. 
  • Must have experience supporting Microsoft Office 365, Active Directory and prefer experience and knowledge of ServiceNow and Masergy VoIP or similar phone support 
  • Must have at least 3+ years of experience providing end user support in person 
  • Must have very strong communication skills - will interact with and assist with all levels of employees
  • 6 month initial contract with very strong possibility to extend or convert if approved to do so 

  • Track, support, and re-mediate problems, requests, and document resolutions 
  • Identifies, analyzes and interprets both technical and business opportunities 
  • Install, Move, Add, and Change pc hardware, software, and conference
  • Promotes end solutions 
  • Acts as change agent to implement and communicate change 
  • Stay current with latest system information, changes and updates 
  • Develop and analysis of problem trend reports for locations they support 

Required Skills & Experience
  • Equivalent experience and/or certifications will be evaluated 
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment 

Preferred Skills & Experience
  • Strong Customer Service Abilities 
  • Highly Organized 
  • Attention to Detail with the Ability to Prioritize Workload 
  • Team Player 
  • Analytical and Problem-Solving Ability 
  • Strong Interpersonal and Business Professional Communication Skills – both written and verbal 
  • Analytical and planning skills 

Working Relationships
  • This position will report to the Manager, Americas End User Computing 
  • The peers for this position will be fellow Analysts 
  • Business Partners will be End-Users across the organization

FOR IMMEDIATE CONSIDERATION email your updated resume to Eric Anderson at eanderson@apexsystems.com with 'End User Support Technician' in the subject title.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.