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Engagement Manager in Richmond, VA at APEX Systems

Date Posted: 2/8/2019

Job Snapshot

Job Description

Job #:  919321

Job Description:


Major Function:


This position will serve as engagement manager for multiple consulting engagements with our clients and will act as a consultant to current and prospective accounts, to understand their needs and recommend appropriate solutions.  Position involves client relationship building, executive-level communications/presentations, reviewing and monitoring quality of client deliverables, supervising engagement teams, as well as scoping and estimating new engagements.


Specific Duties:


Engagement Delivery

  • Manage day-to-day engagement delivery, including the resolution of any matters that arise and all related communications with clients and Engagement MDs
  • Manage client expectations and related client communications, usually in conjunction with Engagement Managing Director
  • Provide detailed tracking of Tasks and Deliverables
  • Ensure quality and timeliness of Deliverables
  • Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls
  • Provide status reports of progress on all active engagements
  • Manage scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables
  • Monitor engagements, ensuring scope and contract compliance
  • Manage quality of Delivery and communicate to client and Engagement MD, if issues arise
  • Performance management for engagement teams


Sales Support

  • Estimate and scope new project opportunities in support of Apex Sales professionals
  • Preparation of estimates and budgets for new engagements
  • Develop new business in new and existing accounts
  • Coach and mentor IT staffing professionals to enable them to sell new IT Services opportunities in existing accounts
  • Support existing Apex sales team members to position, propose, sell and close new IT Services business
  • Develop and maintain client executive and manager-level relationships


Managing the Business

  • Each Engagement Manager is assigned one Subject Matter Expertise area in support of the business as a whole: Specific Solutions, Project Management, Methodology Framework, and Technology Enablement for practice, etc.
  • Performance Manager for up to five (5) manager or engagement delivery coordinator level individuals


On Site Client Role

  • Work with the client to develop a master IT staffing plan.  This will include working with client IT Directors, interviewing and maintaining a master project and resourcing plan. This plan will be used by the PMO to identify staffing needs and areas for synergy (e.g., utilization of fractional resources)
  • Work with each Apex Team member assigned to the client – understand scope of work, time frames and deliverables.  Ensure that work is performed per the SOW and client files and documents are kept current
  • Trouble shoot and assist with client project assignments as needed, based upon assessment of each project
  • Work with the Client PMO and Directors, Apex AMs and Apex MDs
  • Location in Richmond VA (primarily) and Nashville TN



Minimum Requirements:


  • Good organization skills
  • Good communication skills
  • Good analysis skills
  • Strong knowledge of Excel and PowerPoint advanced features
  • Understanding and knowledge of project management principles, methodologies, and alternative delivery approaches such as Agile.
  • Experience with onboarding/off-boarding associates/consultants at client
  • Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.
  • Great customer relationship management focus
  • Results oriented with a high sense of urgency to meet client requirements
  • Experience with resources planning, budgeting and forecasting









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178