Engineer-Technical Support III(US) in Durham, NC at APEX Systems

Date Posted: 8/16/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job #:  999216

Routing Customer Service Engineer 
The ideal candidate will provide support for cutting edge technologies to service provider and enterprise customers. This is a great opportunity for someone with advanced troubleshooting and highly refined customer support skills to advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major. 

- Provide second line phone/email/fax consultation to independently debug complex product problems. 
--Provides technical support for XR products such as NCS6000, CRS-1, CRS-3 & CRS-X, ASR9000 and NCS5500. 
- Provide systems/product training. 
- Acts as a focal point for large account network problem resolution. 
- Acts as a technical expert in Routing / Switching. 
- Provides support on a world-wide basis. 
- Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments 
- Typically reports to Mgr, Technical Services. 
- Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments. 
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors. 
- Applies known solutions to solve problems. 

- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience. 
- Deep knowledge of telecommunication systems and network environments. 
- Ability to analyze, use and configure medium and large enterprise/SP networks. 
- In-depth Knowledge of Routing Protocols BGP, MPLS, MPLE-TE, L2VPN, L3VPN, MVPN, ISIS and OSPF. 
- CCIE highly desired. 
- CCNP must have. 
- IOS-XR technologies and experience in a support structure preferred 
- Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments. 
- Proven crisis management skills; Consultative communication skills. 

Desired Attributes: 

• Ability to communicate effectively both verbally and in writing 

• Working with cross-functional team 

• Ability to determine problems and deliver known solutions 

• Ability to work effectively with and provide guidance to other members of the work group 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.