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Enterprise Help Desk Analyst in Seattle, WA at APEX Systems

Date Posted: 3/15/2019

Job Snapshot

Job Description

Job #:  949317

Please Contact: Michael Nobili if you are interested! His email is mnobili@apexsystems.com

 

Job Summary and Mission:

•  Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems.

•  Primary tasks will be password resets and initial log-in issues.

 

Summary of Key Responsibilities:

•  Assists in identifying trends in continuing hardware, software or systems problems.

•  Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.

•  Maintains regular and consistent attendance and punctuality.

•  Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.

•  Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.

 

Summary of Experience:

•  Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year.

•  Problem management and knowledge base tools: 1 year.

•  Retail Point of Sale systems and or computing systems: 1 year.

 

Required Knowledge, Skills and Abilities:

•  Ability to communicate clearly and concisely, both orally and in writing.

•  Ability to handle multiple tasks.

•  Ability to work in a fast-paced and changing environment.

•  Ability to work as part of a team.

•  Ability to deliver customer service to users with various levels of computer knowledge.

•  Ability to work with users of various levels of computer knowledge.

•  Strong technical aptitude and troubleshooting skills.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178