ESD MID - Camp Pendleton in San Diego, CA at APEX Systems

Date Posted: 8/12/2018

Job Snapshot

Job Description

Job #:  857228


Enterprise Service Desk Specialist MID
 

Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks

Develop scripts; analyze tailored reports, review and correlate audits, conduct Tier 1 and higher tiered analysis in response to Service Desk escalation

Monitor tickets to correlate events and incidents for maintaining overall required levels of performance of Information Technology Services

Perform patching of ticket management system and perform Remedy System Administration

 

REQUIRMENTS:

5-9 years of experience, including at least 4 years of experience with Remedy

CompTIA A+, S+ or N+ required

Familiar with ITIL v3

Candidates must be eligible to obtain and maintain a security clearance to work for the DoD.

 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.