Executive Support Analyst IV in Chicago, IL at APEX Systems

Date Posted: 9/11/2019

Job Snapshot

Job Description

Job #:  987483
The Role: The Executive Team Support Manager will interface daily with the senior executives to consistently deliver world-class IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and excels at solving user's technical issues in a timely manner.
Responsibilities:

• Responsible for 24/7 “white glove” technical support to Executive Team Members including President(s), SVP(s), VP(s), and staff.

• Triage all hardware and software issues pertaining to computer and peripheral used by Executive Team in an immediate manner.

• Develop and manage technical support model that ensures effective, efficient, and concise support.

• Develop and manage equipment roadmap for hardware and software standards and solutions, working with key business partners to bring concept to fruition.

• Coordinate 1:1 meeting with Executive Team members to ensure maximum communication, ensuring executive needs are met while keeping focus on futureproofing support model.

• Support executive level video/audio conferencing (onsite, offsite, and virtual) including internal team member, B2B, and Townhall events.

• Manage hardware and software inventory to ensure latest technologies are provided.

• Liaison between Executive Support Team, and other key technical partners.

• Create technical documentation on practices and procedures to provide consistent support across entire Executive Team.

• Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality within the context of the objectives.
Required Qualifications:

• Excellent customer service is required together with the ability to handle sensitive and challenging support situations with a calm and methodical approach.

• Minimum of 5 years' experience with executive level support in an enterprise corporate setting in an onsite and remote capacity.

• At least 5 years of Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, etc.), as well as Android and their related OS environments.

• At least 5-7 years' experience working with Active Directory, MS Office, Windows and Mac environments, as well as fundamental understanding of networks.

• Ability to work efficiently with little to no supervision from direct manager.

• Required to be on call 24 hours a day, 7 days a week, 365 days a year with onsite service level objectives.

• Ability to work in a fast-paced, highly technical environment.

• Excellent verbal and written communication skills.

• Extensive Audio/Video systems experience.
Required Qualifications:

• Bachelor Degree or equivalent experience

• 5-10 years Executive Support Level experience

• 5-10 years Technical Experience

• Strong Communication Skills (In Person/Phone/Video)

• Drive to solve user problems and ensure satisfaction

• Strong problem-solving skills and ability to find solutions independently

• Strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, project management, and root cause analysis.
 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.