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Field Tech in Chicago, IL at APEX Systems

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job #:  900126

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Needed: Field Technician/ Field Support Engineer


Location: Chicago, IL

Salary: starting at $60,000(dependent on experience)


Job Description

The Field Systems Support Engineer is responsible for retail store systems support and customer satisfaction levels in a defined number of stores within the Chicago region.

Key Areas of Responsibility:

  • Store Systems Support
  • Supports the rollout of new technology projects into the stores

Job Requirements

To perform this job successfully, an individual must be able to perform the critical tasks listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the critical tasks. 

  • 2 years of IT Systems Support experience
  • Demonstrated knowledge of hardware to include PC’s, common peripherals such as printers, card readers etc.
  • Knowledge of software applications preferably retail / financial applications.
  • Knowledge of basic networking and telecommunications
  • Experience with support desk ticketing systems
  • Demonstrated abilities to work with Management level customers and create automated solutions to business problems.
  • Demonstrated knowledge of and experience in small project planning and management skills.
  • Demonstrated good verbal and written communication and interpersonal skills; attention to detail and accuracy in work; and time management and organizational skills.
  • Demonstrated ability to work independently and/or on a team and meet deadlines.

Critical and Essential Tasks:

  • Technical support for a number of stores within a geographic location to include:
    • Receiving IT support tickets and responding with IT support to correct the problems as needed
    • Responding to critical issues (such as shop down) with urgency and a high level of customer service and commitment to fix.
    • Issues could include:
      • Shop PC hardware (POS terminals)
      • Printing (laser, thermal and dot matrix)
      • Networking (wired and wireless)
      • Telecoms (broad-band cable and satellite)
      • Card readers
      • Application support (in house as well as SaaS applications)
      • Performance troubleshooting









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178