Field Tech in Pompano Beach, FL at APEX Systems

Date Posted: 4/25/2018

Job Snapshot

Job Description

Job #:  843213

Apex Systems, the nation’s 2nd largest Information Technology staffing firm, has an opportunity for a Desktop Support Specialist to work for one of our clients in Clearwater, FL. This is a permanent position. Candidates must have hands on experience with desk side support to be qualified for this role. 

If interested in this position send a resume to Samantha Kidby- rpotter@apexsystems.com 

Desktop Support Specialist? Job Summary

The Desktop Support Specialist will be supporting 375-450 end users. The responsibility will be around 75% hands on and 25% managerial duties. The Desktop Support Tech will be responding to 15-20 tickets per day including desktop, laptop and thin client support. This coverage may also include handling security access, badges and cards. The Desktop Support Specialist will work directly with end users desk side in a fast paced environment. 

Schedule: Monday through Friday 7 a.m. - 5 p.m. , with some on-call for maintenance and outages on an as needed basis.

Desktop Support Specialist Essential Duties

  • Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at the corporate office and remote operations centers.
  • Installation and configuration of operating system and application software, upgrades and patches.
  • General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.).
  • Troubleshoot and resolve desktop and laptop computer problems and application software issues.
  • Responsible for documentation and maintenance of asset inventories.
  • Perform cabling connections and organize wire closet activities as needed.
  • Assist with operational duties in company computer and communications facilities.
  • Coordinate and schedule vendor support, maintenance and repairs.
  • Maintain and produce required reports from Technology Service Request process.
  • Assist with procurement process in areas of requisition tracking, receiving, shipping and installation.
  • Participate in key committees and attend meetings as required for good coordination of effort and proper communication of system status.
  • Document and revise procedures as needed.
  • Assist network and telecom groups when on site as necessary.
  • Subject to on-call and call-in status (i.e. wear 24-hour beeper).

Desktop Support Specialist Job Requirements

  • 2+ years of hands on desktop support experience. 
  • Strong desk side customer service skills and comfortable working in fast paced environment.
  • Experience troubleshooting desktop, lap tops, printers and telephones.
  • Experience with Thin Clients preferred.
  • Experience with cell phone mobile encryption preferred. 
  • A+ Certified, MCP, MCSE 2003 preferred.
  • Knowledge of networking cable standards, basic corporate data systems, and corporate inventory/help desk systems. 
  • Working knowledge of Windows95, Windows 3.X, Windows NT, Windows 2000/2003.  Must be able to establish efficient working relationships on an Information Technology Team supporting general office environments and line-of-business operations. 
  • Working knowledge of workstations connected to Microsoft based servers. 
  • Ability to manage and execute large scale projects involving multiple agencies and levels of users. 
  • Ability to resolve microcomputer hardware/software problems. 
  • Available to work after-hours as needed plus fulfill on-call/call-in status requirements.
  • 1-3 years experience with MS DOS, MS Windows NT/2K, and MS Office applications and experience with Cisco Router, MS Windows NT/2K Networks.
  • Experience with MS Exchange, and/or experience with microcomputer system user training preferred.?

 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.