Field Technician- E. ATL in Stone Mountain, GA at APEX Systems

Date Posted: 4/24/2018

Job Snapshot

Job Description

Job #:  833927

We are searching for experienced Field Technicians to join our team supporting a large government agency, well known throughout the Atlanta area. You would be responsible for PC installs, moves, adds, changes, and deletions.

We are looking for someone who has expert experience with Field/On-site Tech Support and is knowledgeable of Windows Operating System environment and execute service delivery by performing: PC break-fix, Desk Side support, installs, moves, adds, changes, according to SLA's.  

Summary:

Contract Duration: 4-6 month contract with possibility of permanent conversion

Pay: $14 - $15.00/hour

Location: Based in East Atlanta, or North or South East GA

Requirements:

  • Must be a US Citizen
  • Must have reliable vehicle and drivers license 
  • Must have face to face IT support experience

If you are interested in learning more about the team and position please send your resume and contact details to Chris at cfranke@apexsystems.com so I can call you, go over the details, and arrange an interview.

Full Job Description Below:

Main duties include: PC installs, moves, adds, changes, and deletions. Must have active driver’s license and own vehicle; mileage reimbursable.

*This position could travel within the state of Georgia approximately 30% of the time including overnight stays.*

Requirements:

  • Must be a U.S. Citizen
  • Must be able to pass an extensive background check and drug test.
  • Excellent communication skills and professionalism are a must
  • A+ Certification a plus.
  • Minimum 1-5 years of Field experience providing PC break-fix/desktop support.
  • Ability to work independently.
  • Physically able to lift and move PC equipment (up to 50 lbs).
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
  • Able to comprehend and follow verbal and written technical instructions and scripts.

Job Duties:

  • Responds to customer technical problems/issues related to various OEM hardware and software platforms
  • Assists customers by diagnosing problems and providing resolutions for technical issues
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Installs OS and software applications
  • Performs PC, laptop, and printer moves and installations
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Identifies and provides input on unique or recurring customer problems
  • Remains knowledgeable of product line, current industry products and technologies
  • Focuses on delivering a positive customer experience according to client standards
  • Monitors and tracks issues to ensure accurate resolution
  • Reviews and distribute pertinent cross-functional information
  •  Escalates more complex customer issues to peers and manager
  • Resolves complex issues with assistance of technicians or peers
  • Solves problems for customers with challenging expectations
  • Maintains/builds relationships with other groups that impact delivery of Technical Support
  • Participates with managers to determine focus areas for technical improvements.
  • Excels at recognizing internal and external customer's needs and expectations

If you are interested in learning more about the team and position please send your resume and contact details to Chris at cfranke@apexsystems.com so I can call you, go over the details, and arrange an interview.