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Field Technician in Atlanta, GA at APEX Systems

Date Posted: 5/17/2019

Job Snapshot

Job Description

Job #:  965363


Field Technician

If interested, please email an updated copy of your resume to Abbey Spink at aspink@apexsystems.com
Purpose:
My Client in the Atlanta area is seeking the services of multiple Field Tech Support Analysts to provide direct first-line deskside support to a variety of locations.
Scope of Work/Key Responsibilities:

  • Monitor support tickets submitted from assigned locations, troubleshoot and resolve issues reported.
  • Perform support activities including but not limited to:
    • o Install applications onto devices as required for instruction.
    • o Escalate major issues to appropriate Tier 3 technical teams.
    • o Checking computer labs & media center computers several times per week.
    • o Install OS updates and patches on Apple and Windows based PC devices.
    • o Checking Interactive Whiteboards (and Projectors) to ensure that they are functional.
    • o Troubleshoot and/or replace Kronos hardware.
    • o Maintain and troubleshoot location Marquee signs.
    • o Troubleshoot and resolve minor wireless and network issues.
    • o Install and configure printing devices.
    • o Update user and asset information in database (as necessary)
  • Provide support for IT projects on each site.
  • Follow established processes and procedures. Report to IT Support Specialists any suggestions that will improve process or make support easier or more efficient.
  • Work with locations to understand technology needs and funnel requirements to IT department through reporting manager/supervisor.
  • Maintain exceptional customer service posture at ALL TIMES.
  • Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes.
  • Record and submit checklists or other documentation as may be required.
  • Must attend mandatory monthly professional development meetings.

Skills and Qualifications:
  • 3 years' work experience minimum
  • A+ Certification
  • Strong customer service skills
  • Strong oral and written communication skills
  • Proficient in understanding network infrastructure and wireless support
  • Prior experience with deskside support is a MUST.
  • Microsoft Windows certification is a plus
  • ITIL experience/certification is a plus
  • Must have clean criminal record with the ability to pass fingerprint background check
  • Must be authorized to work in the Unites States.
  • Must hold a valid driver's license and dependable personal vehicle.

Personal Attributes:
  • Creativity and strong attention to detail
  • Ability to work independently and effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Positive and productive team player
  • Desire to learn new skills as technology evolves.
  • Business casual attire
  • Neat and clean appearance to include personal hygiene

Leadership:
The Field Tech Support Analyst will take day-to-day direction from the Support Specialist assigned to their region. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.
 
 
 
 
 
 
 
 
EEO Employer
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.