GEOG - Documentation Coordinator II in Longmont, CO at APEX Systems

Date Posted: 5/8/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Longmont, CO
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/8/2018

Job Description

Job #:  733885



Apex Systems is looking for a Documentation Coordinator for one of the world's leading energy companies!



For immediate consideration, please submit your most updated resume!

Job Title: Documentation Coordinator

Location: Longmont, CO

Contract Length: 12 months


 The Control Solutions (CS) Controls Readiness Review Coordinator will compile and deliver OTD of SMP and Demobilization. The role will help manage Front Line Technical Support Phone & Inbox requests from our global customers.

The Process Lead will own the following processes, but not limited to:

- Site Mobilization Package (SMP) for Mobilization

- Demobilization of Services Work

- Demobilization audit

- using EasyDms-SAP

 

RESPONSIBILITIES:

Ownership of our customer requests both (internal & external while working within the GE Belief system. Additional essential functions include, but not limited to:

* Compile & deliver site mobilization package (SMPs) in support of outages

* Track SMP OTD for Monthly Report out

* Track Demobilization packages OTD for Monthly Report out

* Effectively Escalate incomplete packages and drive timeline Issue Resolution.

* Strong customer service experience, focus on customer satisfaction NPS.SMP & Demobilization QMS Work Instruction Process owner.

 

SECONDARY FUNCTIONS (RESPONSIBILITIES):

* Manage SFDC (Salesforce) controls connect inbox.

* Phone support using my contractual- customer calls (documenting and logging cases)Manage Excel data base for parts return

* Manage GEIP and GEEPI parts return process

* Manage communication for escalation of parts return

* Tier 1 - technical support (minor cases- emergency COF etc)

* Manage data and input for visual management system (large screen TV)

 

QUALIFICATIONS/REQUIREMENTS:

Bachelor's degree from an accredited university/college (or a high school diploma / GED - Very strong communication skills

- Both internal and external customers.

 

DESIRED:

* Ability to identify and drive process & product improvements

* Ability to assist technical support and product service engineering groups

* SAP - (Basic knowledge of system i.e. -J20N, BOM, Financials etc.

* SAP/PLM (Easy Document) - Drawing Systems Archive Knowledge

* SFDC (Sales force- system)

* FSRR Process (In depth knowledge of site mobilization and demobilization process)

* Service Now- PAC (System knowledge and navigation)

* Proficiency with computer tools (Excel/Word (proficient in Microsoft products) i.e.: spread sheets, word documents)

* Strong interpersonal skills.

* Strong business acumen and ability to drive overall solutions/rigor to meet customer needs * Green Belt/Black Belt (Internal/external)

* Requisition Data Base - (In Depth knowledge of system- BOMs etc.)
 

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.