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Help Desk Analyst in Waltham, MA at APEX Systems

Date Posted: 12/7/2018

Job Snapshot

Job Description

Job #:  918665

Apex has an opportunity for a Help Desk Analyst role in the Waltham, MA area. This is a 6+ month position and the pay rate is flexible depending on experience. Here are the details: 

For applicants who are interested in this Help Desk Analyst opportunity; please send a Word resume to Matt Juliano at


Position Title: Help Desk Analyst

Location: Waltham, MA

Duration: 6+ month


Day to Day Responsibilities: 

This US IS organization supports approximately 15,000 users, of which 150-160 are classified for support purposes as Executive level. The US IS Direct Support team, part of the US Customer Support organization, is responsible for providing the Executive user community with elevated levels of personalized service for their devices and technologies, ensuring expedited resolution of any issues that arise. The team is led by a manager and supported by a number of peer Executive Support Analysts. 
Within the Direct Support team, the Executive Support Analyst acts as the single point of contact for Executives and their assistants, providing 24x7 personalized support for IT technologies and applications used by the Executive team. This includes desktops, laptops, mobile, video and teleconferencing devices as well as answering How-To’s or any general questions regarding IT technologies. This role also involves periodic travel in supporting Executive’s off-site meetings, conferences and/or in-home configurations. If issues cannot be resolved by the Executive Support Analyst, they engage appropriate ecosystem suppliers in order to quickly and efficiently resolve outstanding issues. 
The Executive Support Analyst is the Executive’s window into IT so it is paramount that they demonstrate professionalism and excellent interpersonal communication skills at all times. Their actions directly affect the perception of IS at the Executive levels. 

Must Haves

 5 years of extensive experience in detailed technical support of Windows and Apple iOS operating systems as well as working knowledge of Microsoft’s Active Directory 

2+ years of experience in configuring and troubleshooting remote connectivity configurations on Windows and Apple devices 

Working knowledge of the integration of user attributes between Microsoft’s Active Directory and Exchange email systems 

Educated to degree level in a relevant discipline or an equivalent combination of education, training and experience 

Nice to Have

ITIL (Information Technology Infrastructure Library)


ServiceNow Certification 









EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178