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Help Desk - NACLCD in Rancho Cordova, CA at APEX Systems

Date Posted: 2/15/2018

Job Snapshot

Job Description

Job #:  808334

Job Description 

Contingent-Information Technology Support Specialist (Service Desk)

Postion: Help Desk - NACLCD

Where: Rancho Cordova, Ca

Rate: Competitive wages, DOE

Description

Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.
 

  • Design, build and/or test new systems, processes or services
  • Respond to requests for new services
  • Document workflow of processes within the organization
  • Investigate, research and troubleshoot more complex IT related issues
  • Perform new user IT training and communication of IT policies and standards
  • Perform scheduled departmental audits and report findings to management

 

 

Qualifications

Duration of Contract: 6-12 Month Contract with possibility for extension or conversion to permanent employee

Top Skill Sets:

PC Troubleshooting, Ticket Documentation, Customer Service

Additional Information: Active Government Security Clearance strongly preferred or ability to obtain (cost will be covered)

 

Education/Experience:

High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of combined Information Technology and call center experience. Required: Operating system familiarity (currently Windows XP and Windows 7). Working knowledge of desktop productivity software applications to provide desktop support (e.g., Microsoft Office, McAfee, SCCM applications). Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.).

Equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

 

Primary Location

: USA-California-Rancho Cordova