Help Desk Specialist in San Antonio, TX at APEX Systems

Date Posted: 1/14/2020

Job Snapshot

Job Description

Job #:  1039489





•if interested, please send updated resumes to acole@apexsystems.com



 
Help Desk Specialist
Direct-Hire/Permanent
San Antonio, TX




•MUST HAVE TS/SCI (SCI must have been active within the last 2 years) and
 Security+ certification (negotiated based on experience if inactive or not currently obtained) 





 
Position Description:
Service Desk Specialist II who will provide 24/7 Tier 1, Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with operational guidance.  The selected candidate must be able to work the following shifts: Wednesday - Sunday, 2:00 PM - 10:00 PM or 10:00 PM - 6:00 AM
 
Job Duties and Responsibilities:
  • Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL) practices.
  • Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management (ITSM) tool set.  
  • Perform Tiers 2 and 3 function by working with engineers and original equipment manufacturers (OEMs) on resolving incidents.

 
 Knowledge, Skills and Abilities:  
  • Associates Degree or equivalent experience
  • 3 to 5 years of prior Service Desk experience
  • In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining Microsoft Client Operating Systems, applications and 3rd party help desk software.

 



•if interested, please send updated resumes to acole@apexsystems.com



 
 
 
 
 
 
 
 
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.