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Help Desk Support Technician II US in Plainsboro Township, NJ at APEX Systems

Date Posted: 2/12/2018

Job Snapshot

Job Description

Job #:  821770

Help Desk Support

Plainsboro, NJ

CompuCom supporting Firmenich Incorporated

Mon-Fri, 8am-5pm

Rate: Negotiable

 

Overview:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.

 

Qualifications:

  • 3-5 years’ experience
  • Associates degree, or equivalent certifications
  • Strong technical knowledge
  • Excellent verbal and written communication