Help desk support in Camp Hill, PA at APEX Systems

Date Posted: 4/15/2018

Job Snapshot

Job Description

Job #:  831234

Apex Systems is the second largest IT staffing firm in the United States. We are looking for Help Desk Level I Technicians for a large retail client in Camp Hill, PA.

 The technician will be responsible for helping to ensure the health of our POS environment. This position is for a technician capable of in-depth troubleshooting with exceptional multi-tasking skills. This position will work closely with Help Desk Level II and Shift Leaders in the analysis and resolution of store support issues and documentation of said solutions. You must have a professional work ethic along with a reputation for being dependable. Your customer service skills must be fully matured and skilled in deescalating tense situations.

Schedule: 40 hours per week: 4 days between Monday- Friday and 1 day on either Saturday or Sunday. Flexibility is needed in days of the week. Shifts and hours to be determined by management due to call center 24/7 support.

Responsibilities • Manage and distribute help desk tickets using help desk ticketing software. • Troubleshooting and replacing computers, monitors, document scanners barcode scanners, printers and other peripherals in a fast pace environment. • Actively manage the Help Desk ticket queues to ensure POS issues are resolved / escalated within the departments set goals. • Collaborate with the supervisory team on issues as they arise in the department. • Create / update detailed documentation required to resolve new and known POS issues in the Help Desk Knowledge Base system.

Qualifications • Prefer an Associate's Degree in an Information Technology related field, but can have work related experience in lieu of degree. • Ability to demonstrate strong analytical and problem solving skills. • Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts to help others draw valid conclusions. • Excellent written communication and verbal skills, as well as strong listening skills. • Must be resourceful and able to take direction in a dynamic environment. • Perform worldwide support for multiple POS systems and OS platforms

*any linux experience is a plus!

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EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.