Help Desk Technician in Falls Church, VA at APEX Systems

Date Posted: 2/21/2018

Job Snapshot

Job Description

Job #:  805953

Role: Help Desk Technician

Location: Falls Church, VA

Schedule: 40 hours / week


Overview: Apex Systems, the nation’s second largest IT staffing and technology services firm, has an immediate opening for a Help Desk Technician to sit on-site in Falls Church, VA.


Our client has an opportunity for a Help Desk Technician in the Information Technology field working with a large line of business within our client that is currently supporting multiple contracts for the government in the DC Metro area. Our customers include all branches of the DoD, as well as other branches of the Federal Government. This position provides an opportunity to be on the front line of service delivery to the Pentagon Force Protection Agency; serving in the hub of intake, coordination and support of end user requirements.  The position is ideally suited for a motivated individual with interest to learn and grow in a dynamic operational environment.



The Help Desk Technician will perform the following tasks:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provides troubleshooting and support.
  • Provides phone and help-desk support for local and off-site users.
  • Logs and maintains user requests and incidents using Remedy tracking tool.
  • Maintains current knowledge of relevant technologies as assigned
  • Participates in special projects as required.
  • Support rotational bi-weekly on call Help Desk support requirement.
  • Support System Administration and other support activities as required.
  • Support management of queues and incident and service delivery reporting.
  • Support distribution of service outage notification generation and distribution to stakeholders.

Education Requirements:

  • Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


  • 3-5 years of directly related experience supporting help desk operations.
  • Must Meet DoD minimum IAT I (e.g. A+ CE, CCNA with Security, Network + CE)
  • Secret clearance
  • 12-9pm and one day shift (7-4/7:30-4:30pm or 8-5pm) are needed.



***As a contract employee of Apex Systems, you are eligible for Health, Dental, Vision and Life Insurance; Shorter Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts / Perks and our Referral Program.


***Apex Systems is an Equal Employment Opportunity / Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.