Helpdesk Analyst in Greenville, SC at APEX Systems

Date Posted: 4/17/2018

Job Snapshot

Job Description

Job #:  840862


Helpdesk Analyst 

Strong Knowledge

 

  • PC internal components and peripherals
  • Windows desktop operating systems 7 & 10
  • MS Office products and features
  • Application, OS, and hardware interaction

 

Experience

  • This role requires Windows and PC hardware skills, along with a working knowledge of PC imaging and reloading.  Knowledge of supporting ancillary user devices such as phones, tablets and printers is required. 
  • Basic IP telephony experience is preferred, but not required. 
  • The individual filling this role needs to have strong time management and “soft” skills, as they will periodically be required to visit and interact with non-technical end users on a daily basis.  This individual must be flexible and adaptable to changing business environment and needs.  A pleasant and professional appearance is a must.
  • At least 1 year of Tier 1 Helpdesk support required
  • Work well in a team environment is a must
  • A+ and Network + Certified preferred, but not required

Job Functions

 

  • Ability to perform work independently and in a team
  • Ability to prioritize work and meet deadlines
  • Load MS and company-specific applications on desktops and laptops when needed
  • Assist with hardware and software upgrades
  • New/Existing PC Imaging
  • Troubleshooting of MS-related application issues for local and remote users
  • Troubleshooting and repair local and remote hardware issues
  • Assist in setting up iPads and iPhones
  • Virus/Spyware Eradication
  • Troubleshoot and assist with IP telephony issues
  • Provide feedback on end-user experience, needs, and perspective
  • Documentation for resolutions to issues that were resolved, etc…