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Helpdesk Support - Sr in Hillsboro, OR at APEX Systems

Date Posted: 12/7/2018

Job Snapshot

Job Description

Job #:  919128

Calling all Helpdesk Support Techs! A large healthcare client is looking for a team of Helpdesk Support Techs to work in Hillsboro, OR

If you fit the criteria below and would like to apply for this opportunity, please email your resume to Lisa at lchong@apexsystems.com.

 

Helpdesk Support – Sr

Hillsboro, OR
97006

 

Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. Assists with Helpdesk duties and installs hardware and software.

Project Summary

  • Remote support team tasked with providing level 2/3 break-fix support over the phone. Scope includes O365, mobile devices, VPN, software provisioning, and drive share permissions.

 

Top 3 Daily Responsibilities

  • Provide friendly, thorough support to internal users.
  • Engage appropriate resources and troubleshooting to resolve issues to the satisfaction of internal users.
  • Document efforts and communicate proper expectations
  • Overall Responsibilities
  • O365
  • Mobile Devices
  • VPN
  • Browser Issues
  • Software Provisioning
  • Drive Shares

 

Required Skills

  • Assoc. degree, technical diploma, or 2 years technical troubleshooting experience
  • 4 Years of support experience
  • Knowledge of O365, VPN, and Active Directory

Nice to haves

  • A+
  • Phone Support experience
  • ServiceNow
  • Bomgar
  • Symantec Management Agent

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178