Helpdesk Support in Columbus, OH at APEX Systems

Date Posted: 6/5/2018

Job Snapshot

Job Description

Job #:  855433

Apex is currently seeking Service Desk Technicians for a long term position in Columbus, OH. 

Shift: Monday - Friday first shift

If interested in applying please send your resume to Kelsey Laughlin at klaughlin@apexsystems.com or 614-467-4200!

Job Responsibilities 

  • Provide initial employee support for technical inquiries received via phone, email, and messaging applications.
  • Assess the nature of problems and resolve basic support issues.
  • Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases.
  • For more complex issues, transfer internal customers to second-level Help Desk Technicians.

Requirements

  • Must have customer service skills/background (Customer service experience can be other than IT)
  • Prior phone support
  • IT troubleshooting experience 
  • Education: Associate Degree in a related field OR equivalent combination of education and/or experience. 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.