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Helpdesk in Raleigh, NC at APEX Systems

Date Posted: 2/15/2018

Job Snapshot

Job Description

Job #:  822772

If interested please contact Holly at hyeary@apexsystems.com

Job Description: 

The Partner Support Representative will support the Global Partner Technical Enablement team (GPTE) in the day-to-day administration of upcoming instructor led trainings and other related partner support issues.  This role will also often take a leading role in communication with important stakeholders, and making sure that the lines of communication stay open.  Attention to detail, ability to quickly change focus, and highly developed organizational skills are required.  A professional demeanor and the ability to promote a team environment are essential, as are excellent communication and interpersonal skills.

Responsibilities

  • Support day-to-day administration of the instructor led training by checking partner pre-requisites, partner onboarding,  and communicating with regional enablement leads.
  • Review open homework submissions and work with the technical team to ensure a positive partner experience
  • Support the LMS (learning management system) Product Owner and other system administrators with projects and initiatives.
  • Support the OPEN Helpdesk via closing support issues and interacting with partners
  • Contribute to the OPEN Helpdesk documentation
  • Build, configure and maintain ILT (instructor led Training) sessions within a LMS

 

Required Skills

  • Excellent written and verbal communication skills
  • A passion for excelling in customer service
  • Proficient in Microsoft Office like suites, specifically Excel and Google suite
  • Experience following  complex technical processes.
  • Ability to work independently, and manage multiple tasks to a set delivery date
  • Good teamwork, communication skills and customer centric approach
  • Detail oriented with the ability to track work progress
  • Proficiency working in ticket based workflow systems
  • Experience working with remote teams, and use of virtual conference tools

Recommended Skills

  • 1-3 years experience working with Learning Management Systems
  • Prior helpdesk or customer support experience
  • Proficient in Excel or like spreadsheet tools, experience with formulas and functions (vlookups, Pivot tables, macros)
  • Ability to coordinate work between multiple teams in a global setting
  • Preferred: Bachelors or Associate degree

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.