HR Coach in Philadelphia, PA at APEX Systems

Date Posted: 4/13/2018

Job Snapshot

Job Description

Job #:  830304

TITLE:  Coaching Manager

LOCATION: (5) openings in following regions: Philadelphia, Baltimore, Boston, Pittsburgh, Connecticut

DURATION: 6+ month contract



A Coaching Subject Matter Expert who has the advanced ability to coach and support multi-level leadership in development of employee engagement solutions. Deliver one-on-one coaching focused on assessing individual coaching skill set level.  Identify behavior style and develop coaching strategy to maximize effective employee engagement proficiency skills.   Embed NPS into the culture by facilitating coaching solutions of eNPS huddles, including assisting leadership with eNPS huddles. Conduct continuous analysis of Medallia feedback to create huddle topics, identify trends, and to drive employee engagement improvement. Acts as resource for colleagues with less experience. Support the local elevations process by bringing possible elevations to leadership along with actively looking to implement change needed to resolve elevations.



-Coach leaders to exceptional employee engagement performance when leading huddles and conducting customer call backs by focusing on soft skills coaching, specifically “how” to effectively communicate information, motivate teams, energize huddles, and interact while speaking with customers.   

-Partner with leaders to create accountability for ownership of coaching behavior improvement. 

-Explore problem solving with powerful questions and insightful teaching moments to establish coaching behavior reinforcement goals and realize accomplishments. 

-Reinforce behavior change by encouraging and monitoring use of self-assessment tool to target needs and close identified coaching gaps. 

-Execute established mutually agreed new coaching behavior goals with time frame and follow-through. 

-Model behavior as champion ingraining NPS into our culture. 

- Act as Subject Matter Expert on Coaching Best Practices facilitating a cultural shift.

- Coach both HR and all multi-level function Leaders on Coaching Models and Best Practices.

-Conduct Trend Analysis on eNPS Survey feedback to inform Functional HR Leaders on trends.

- Partner with HR on Action Planning.

-Create and administer coaching plans with leaders that strategically reinforce coaching behaviors focused on employee engagement that can be implemented immediately. 

-Create agendas and facilitate weekly team huddles based on themes from eNPS Survey feedback.

-Support the local elevations process by bringing issues to elevations meetings along with supporting finding and implementing solutions.

-Identify trends in eNPS to drive motivation, engagement, and process improvement to positively impact the customer and employee experience.


-Experience working in a Coaching environment.

-Travel as required.

- Based on the needs of the business, may also be assigned to work with additional site or outsource locations.

-Consistent exercise of independent judgment and discretion in matters of significance.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

-Other duties and responsibilities as assigned

Job Specification:
- Bachelor's Degree or Equivalent.
- Generally requires 5-7 years related experience.