Human Resource Service Center Lead in Pasadena, CA at APEX Systems

Date Posted: 12/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    Pasadena, CA
  • Job Type:
  • Experience:
    Up to 10 year(s)
  • Date Posted:

Job Description

Job #:  1028972

HR Assistant

Pasadena, CA
Under limited supervision, processes complex Human Resources transactions related to employee changes within areas of specialty in several of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker's compensation. Acts as a resource to Human Resources Representatives and other service center team members.
Essential Functions:

  • Retrieves, enters and processes complex employee related data utilizing Windows-based Human Resources information systems while ensuring compliance within Human Resources policies, collective bargaining agreements and laws.
  • Responds to escalated employee calls and inquiries.
  • Resolves ongoing, complex Human Resources related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
  • Will require making outbound calls and may handle incoming employee calls as needed.
  • Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and/or other HR Service Center employees.
  • Responsible for research and resolution of escalated transactions.
  • Manages workflow of transactions for department Analysts and Representatives Conducts training and coaching of team Analysts and Representatives.
  • Performs audits as necessary to ensure integrity of transactions.

External Basic Qualifications:
  • Minimum of 5-10 years of experience in a customer service operations or call center environment required.
  • In-depth content knowledge in any of the following areas: payroll, benefits, worker's compensation, leaves of absences, union guidelines and/or general HR knowledge required.
  • Ability to prioritize, problem-solve and apply critical thinking skills required.
  • Strong interpersonal, verbal and written communication skills with a customer service focus required.
  • Demonstrated experience navigating Windows-based Human Resources information systems preferred.
  • Strong customer service orientation; Excellent interpersonal, verbal and written communication skills with a customer service focus required.
  • Ability to identify root cause and conduct analysis required.
  • Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures.
  • Must possess ability to analyze complex data while applying contractual language.
  • Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives.
  • Must adhere to KP confidentiality rules, requirements guidelines. Must be able to work in a Labor/Management Partnership environment.
  • As a skilled specialist, completes tasks in creative and effective ways.
  • Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.


•If interested, please apply directly by sending your resume to Callie Olson at

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.