IAM Production Support Specialist in Pennington, NJ at APEX Systems

Date Posted: 2/12/2018

Job Snapshot

Job Description

Job #:  812812

Location: Pennington, NJ

Title: IAM Production Support Specialist

Full Time 

Job Description: 

Position is a shift member of the IAM Production Support team responsible for administration and support of production Identity & Access Management solutions.
* Experience supporting SiteMinder R12, PingAccess, CA Directory Services,  Ping Identity Federation, and Sailpoint.
• Experience in supporting complex PKI infrastructure.
• Strong understanding in integrating SSO with externally hosted vendor (3rd party) applications using SAML and OAuth with Ping Identity Federation.
• Should exhibit disciplined, process-driven and result oriented approach in daily activities.
• Production support experience with ITSM solutions (Remedy) including Incident Management, Problem Management, Change Management.
• General knowledge and understanding of UNIX, Linux, and WinTel operating systems.
• Demonstrates ability to work as an individual contributor in a global team environment.
* Strong understanding of server patching process and solutions (Scanning, Patching, Reporting)
• Open to work in shifts and weekend to support 24*7 production support.

Required Job Skills:

*College degree, specialized training, or equivalent work experience
• 5+ years hands on experience with Siteminder including R12 and CA Directory server.
• 2+ years hands on experience in supporting PKI infrastructure.
• 5+ years hands on experience providing L1/L2/L3 technical production support with ability to provide quick turnaround solution
• Significant experience in analyzing logs and identifying problems with authentication and authorization. Experience with Splunk.
• Familiarity with common Unix and Windows utilities, diagnostic, and monitoring tools.
• Experience in troubleshooting issues for siteminder web agents configured with various web servers on Unix and Windows environment.
• Scripting experience with Perl, Shell and/or Java.
* 3+ years of experience with ITSM tools (Remedy, ServiceNow) and processes (IM/PM/CM)
• Good verbal and written communication skills

Desired Job Skills:

• Good understanding of network protocols, LAN, WAN, SSL, Firewall, Load Balancer, and DMZ configurations
• ITIL V3 Foundation Certification
* Experience with enterprise monitoring tools such as Tivoli, Netcool, Sitescope, and Introscope.
* Understanding of predictive analytics concepts
* Experience with automation tools and concepts used to automate server builds and application releases


If you are interested please send resumes to 











EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.