Inbound Customer Service Representative in Islandia, NY at APEX Systems

Date Posted: 4/25/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Islandia, NY
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/25/2018

Job Description

Job #:  843300

Apex Systems is looking for Inbound Bilingual Customer Service Representatives for one of our fastest growing clients in Long Island.  We are looking for the best and brightest candidates to help our client meet the demand for services in transporting members of health plans to better health. Our client understands that excellent service begins and ends with happy, talented employees. If you want a position that is progressive, has many opportunities for growth, makes a difference in the lives of others and work with other talented and bright co-workers, then contact us to learn more and to help us continue to make history in the healthcare industry!

 

**All Candidates are required to be bilingual. Please see below for needed languages.**

 

Location: Islandia, NY

Employment Type: Contract to hire

Languages: Spanish, Russian, Mandarin

Pay: $14/hr for Spanish/English & Russian/English / $15/hr for Mandarin/English

Shifts / Hours: M-F 8 hour shifts starting at 6:00, 7:00, 8:00 & 9:00 AM

 

Job Description: Our client is seeking multiple English and bilingual Inbound Customer Service Representatives. Those who are hired will be able to communicate with passion and motivation to provide high-quality service. We strive to create a fun and professional atmosphere while performing life-impacting work. Qualified applicants will bring positivity and careful listening skills to the workplace.

Responsibilities

  • Become familiarized with computer programs and company policies through provided training courses
  • Utilize computer programs to assist medical patients in scheduling transportation to their healthcare providers
  • Use a computerized telephone system to communicate with patients, home health aides, physicians, and medical facilities
  • Maintain HIPPA standards to handle and protect private information
  • Work closely with supervisors and follow instructions quickly
  • Care for the needs and questions of patients with empathy and respect
  • Resolve unanticipated setbacks professionally
  • Other duties as assigned by the supervisor

Qualifications

  • Strong ability to listen and comprehend
  • Able to accept and follow feedback and coaching
  • Strong computer knowledge and excellent typing skills
  • Strong Analytical and Technical Skills Preferred
  • Excellent communication skills both written and verbal
  • Strong ability to listen and comprehend
  • Able to accept and follow feedback and coaching
  • High School Diploma or GED required

 

 

 

 

 

 

 

 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.